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The
courses offered by CDG are specifically designed for the training and
development of individuals operating as consultants, analysts and
advisors, project leaders and managers and those in business development
roles in a professional services environment. These courses not “off the
shelf” training programs. They are modular in design and are offered
on-line through CDG’s E-Learning University, a classroom approach
or through a “blended learning” format that incorporates classroom,
e-learning and collaborative on-line support. Other courses can be
developed and configured to meet your company’s specific requirements.
CDG offers professional development in the following areas:
Professional Consulting Skills
The Professional Consulting Skills course is designed to provide a solid
grounding in professional consulting fundamentals and the “real world”
application of those skills. This course has been used effectively to
help create a common philosophy, culture and approach in established
consulting organizations populated by experienced consultants with
diverse backgrounds. The course is also utilized to transition those
individuals with specific technical or industry skills and no consulting
experience into a consulting role, or orient new hires with limited
consulting experience. Areas of focus include professional service
quality, the role of the consultant, consultant/client partnerships,
working in teams, conflict management, consulting project dynamics,
change management, services selling and collecting quality information
through developing effective interviewing skills.
Services and Solution Selling
The Services and Solution Selling course is designed to address the
needs of those individuals directly responsible for business development
and consultants with additional responsibility for selling services.
This course is specifically focused on selling professional services;
selling intangibles as opposed to selling “things”. The curriculum
includes how to sell value, consultative sales techniques, building
client relationships, structured approaches to developing prospects,
qualifying the opportunity, clarifying the scope of services, proposal
development, negotiating fees and getting the order. The overall goal of
the course is to convey the importance of reducing variation in the
sales process, the techniques that will accomplish that goal and
ensuring the highest probability of aligning your firm’s services and
sales process with the prospect’s needs.
Effective Project Management
CDG’s Effective Project Management course is for those professionals
operating as full-time or “occasional” project managers or team leaders
that are serving the client or managing a project within their own
organization. Effective Project Management is designed around principles
and approaches endorsed by the Project Management Institute. However,
unlike generalized project management courses, Effective Project
Management is designed with a focus on the situational management
required as a project progresses through each phase. For the project
manager, the dynamics of each project phase are very different, and so
is this course. Key facets of instruction include project leadership and
control, building and managing relationships, effective communications,
managing the client’s personnel and the perils of change management and
scope control in the service provider role.
Business Process Improvement Using Six Sigma
Completion of the CDG Six Sigma course of instruction will result in the
candidate’s eligibility for certification at the Green Belt or Black
Belt levels and will empower the candidate with the skills to conduct
and successfully complete process improvement projects. Whether your
company is planning internal process improvement initiatives or is
interested in offering process improvement services to client companies,
CDG’s coursework in Six Sigma can be a key factor to the success of your
effort. Components of the course include an introduction to and
understanding of Six Sigma and its application, creation of the project
vision, defining the scope and framing the implementation of the
project. Critical tools such as applied statistics, process mapping,
cause and effect analysis and application of the DMAIC methodology are
cornerstones of this course.
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